Refund & Cancellation Policy

1. 7-Day Free Trial

All new paid subscriptions (Pro and Power) include a complimentary 7-day free trial. You can explore all premium features—including omni-channel video transcription, AI morning briefings, Notion and Obsidian automated sync, and custom prompt lenses—completely risk-free.

If you cancel anytime within the 7-day trial period through your Dashboard or the Stripe Customer Portal,you will not be charged.

2. Prorated Refund for Unused Days Only

Our refund policy is strictly and exclusively structured around prorated refunds for unused days. We do not offer arbitrary 14-day or 30-day full refunds. If you decide to cancel an active paid subscription and request a refund, we return the portion of your payment corresponding to the days remaining in your billing cycle.

• Monthly Subscriptions ($9.90/mo or $29/mo): Refund is calculated strictly as:
  Refund Amount = Monthly Subscription Fee × (Unused Days Remaining ÷ Total Days in Billing Cycle)
• Annual Subscriptions ($99/yr or $290/yr): Refund is calculated strictly as:
  Refund Amount = Annual Subscription Fee × (Unused Days Remaining ÷ 365 Days)
• Immediate Plan Downgrade: When a prorated refund is processed, paid Pro or Power features terminate immediately, and your account reverts to the Free tier (up to 3 creators). Your historical transcripts and notes remain securely preserved.

3. Failed Payments: Immediate Service Suspension

To maintain fair resource allocation for high-compute AI transcription and synthesis, subscriptions require continuous active payment:

• Immediate Cutoff: If a scheduled renewal payment fails (e.g., due to an expired card, insufficient funds, or payment processor decline), paid Pro/Power services are suspended immediately upon failure.
• No Grace Period: We do not offer extended grace periods. Your account is immediately reverted to the Free tier until valid payment is completed.
• Instant Restoration: You can update your payment method anytime via Dashboard → Settings → Billing → Manage Billing. Upon successful card authorization by Stripe, your Pro or Power tier and active sync feeds are restored immediately.

4. How to Request a Prorated Refund or Cancel

• Self-Service Cancellation: If you wish to cancel future recurring renewals without a refund, navigate to Dashboard → Settings → Billing and click "Manage in Stripe Portal". Cancellation stops future billing, and your account remains active through the end of the paid cycle.
• Prorated Refund Requests: To terminate your plan immediately and receive your unused-days refund, email support@tikrss.com from your registered account email address.
• Stripe Processing Time: Prorated refunds are dispatched via Stripe within 1–2 business days. Funds typically settle to your original card statement within 5–10 business days depending on your issuing bank.

5. Chargebacks & Friendly Resolution

Before filing a chargeback or dispute with your bank, please contact us at support@tikrss.com. We promptly calculate and issue prorated refunds in accordance with this policy. Unwarranted chargebacks result in immediate account suspension and revocation of API sync keys during dispute proceedings.

6. Policy Updates

We reserve the right to modify this policy. Any updates apply prospectively and do not retroactively alter terms agreed upon during an already-active billing cycle.